
Frequently Asked Questions
You can buy Better Berries right here on our website. The best part is that you’re already in the right place! Just browse our menu, add your favorites to your cart, and place your order online.
Our berries are made in a kitchen that also produces products containing milk, eggs, peanuts, tree nuts, soy, and wheat.
No, we don’t offer shipping at this time. Better Berries are available for local pickup in Lugoff and delivery to Camden, Elgin, Columbia, and nearby areas.
During checkout, you’ll select your preferred delivery or pickup date. We require 24 hours’ notice for all orders.
All sales are final. If your berries don’t arrive in perfect condition, please contact Customer Service and we’ll make it right.
Absolutely! Our checkout process includes gifting options, such as adding a personalized gift message and selecting a delivery date for your recipient.
Reach out to our Customer Service team via the contact form or email provided on our site.
No — gift orders never include receipts, pricing, or payment details in the box.
We deliver to Lugoff, Camden, Elgin, Columbia, and nearby areas, with delivery fees based on distance from our Lugoff location. Orders over $45 qualify for free delivery.
We can’t guarantee exact delivery times, but we’ll do our best to honor your selected pickup/delivery window and the open hours of schools, businesses, or offices.
Every order is hand-packed in gift cups or boxes and delivered with care by our Berry Team. We currently deliver to Lugoff, Camden, Elgin, Columbia, and nearby areas.
Absolutely! During checkout, use the “Special Request” box to include a gift message for the recipient or simple delivery instructions (e.g., “leave at front desk” or “deliver after 3 PM”). Your note will be printed and included with the order.
Enter your promo code in the designated box during checkout. If the code is valid, the discount will apply automatically.
Please note: Certain items may not be eligible for promotion codes.
Once you place your order, you’ll receive a confirmation email with your details. On the day of pickup or delivery, our Berry Team will also send you an update with your confirmed time.
We ask for at least 24 hours’ notice so every order is prepared fresh. For large or holiday orders, we recommend booking a few days in advance to secure your spot.
If the recipient isn’t available, school and business deliveries will be left with the main office, front desk, or receptionist. For residential deliveries, please use the “Special Request” box at checkout to leave instructions (e.g., “leave at front door” or “deliver after 3 PM”).
At this time, we do not offer same-day orders. All orders must be placed at least one day in advance to ensure the freshest berries.
Absolutely! We love celebrating holidays and special occasions with themed boxes. Follow us on Instagram and Facebook to see our seasonal menus and promotions.
Yes! We can accommodate larger orders for offices, parties, or special occasions. Please contact us directly to discuss details.
Better Berries are best enjoyed the same day they’re received. If you need to store them, keep them refrigerated in their original box and enjoy within 24–48 hours for the freshest taste.
Customization is only available with our Assorted Mix & Match Box, where you can choose your favorite flavors. You can also personalize any order by adding from our list of extras (like gift notes, flowers, or surprise add-ons).
Every berry is hand-dipped, beautifully packaged, and delivered with care. We focus on freshness, thoughtful presentation, and a personal touch that makes every order feel like a gift. Whether you’re surprising someone you love or treating yourself, Better Berries turns every moment into something special.