Question 1

Where can I buy Better Berries?

Accepted Answer

You can buy Better Berries right here on our website. The best part is that you’re already in the right place! Just browse our menu, add your favorites to your cart, and place your order online.

Question 2

I have a nut allergy. Are Better Berries safe for me?

Accepted Answer

Our berries are made in a kitchen that also produces products containing milk, eggs, peanuts, tree nuts, soy, and wheat.

Question 3

Do you ship Better Berries?

Accepted Answer

No, we don’t offer shipping at this time. Better Berries are available for local pickup in Lugoff and delivery to Camden, Elgin, Columbia, and nearby areas.

Question 4

How do I choose a delivery date for my order?

Accepted Answer

During checkout, you’ll select your preferred delivery or pickup date. We require 24 hours’ notice for all orders.

Question 5

What is your return policy?

Accepted Answer

All sales are final. If your berries don’t arrive in perfect condition, please contact Customer Service and we’ll make it right.

Question 6

Can I send Better Berries as a gift?

Accepted Answer

Absolutely! Our checkout process includes gifting options, such as adding a personalized gift message and selecting a delivery date for your recipient.

Question 7

Who can I contact with questions about my order?

Accepted Answer

Reach out to our Customer Service team via the contact form or email provided on our site.

Question 8

Do you include receipts or pricing with gifts?

Accepted Answer

No — gift orders never include receipts, pricing, or payment details in the box.

Question 9

Where do you deliver?

Accepted Answer

We deliver to Lugoff, Camden, Elgin, Columbia, and nearby areas, with delivery fees based on distance from our Lugoff location. Orders over $45 qualify for free delivery.

Question 10

Can I request a specific delivery time?

Accepted Answer

We can’t guarantee exact delivery times, but we’ll do our best to honor your selected pickup/delivery window and the open hours of schools, businesses, or offices.

Question 11

How are Better Berries packed and delivered?

Accepted Answer

Every order is hand-packed in gift cups or boxes and delivered with care by our Berry Team. We currently deliver to Lugoff, Camden, Elgin, Columbia, and nearby areas.

Question 12

Can I include a gift message?

Accepted Answer

Absolutely! During checkout, use the “Special Request” box to include a gift message for the recipient or simple delivery instructions (e.g., “leave at front desk” or “deliver after 3 PM”). Your note will be printed and included with the order.

Question 13

How do I use a promotion code?

Accepted Answer

Enter your promo code in the designated box during checkout. If the code is valid, the discount will apply automatically.
Please note: Certain items may not be eligible for promotion codes.

Question 14

How will I know my order is confirmed?

Accepted Answer

Once you place your order, you’ll receive a confirmation email with your details. On the day of pickup or delivery, our Berry Team will also send you an update with your confirmed time.

Question 15

How far in advance should I order?

Accepted Answer

We ask for at least 24 hours’ notice so every order is prepared fresh. For large or holiday orders, we recommend booking a few days in advance to secure your spot.

Question 16

What happens if no one is available to receive my delivery?

Accepted Answer

If the recipient isn’t available, school and business deliveries will be left with the main office, front desk, or receptionist. For residential deliveries, please use the “Special Request” box at checkout to leave instructions (e.g., “leave at front door” or “deliver after 3 PM”).

Question 17

Do you offer same-day orders?

Accepted Answer

At this time, we do not offer same-day orders. All orders must be placed at least one day in advance to ensure the freshest berries.

Question 18

Do you make holiday or seasonal boxes?

Accepted Answer

Absolutely! We love celebrating holidays and special occasions with themed boxes. Follow us on Instagram and Facebook to see our seasonal menus and promotions.

Question 19

Do you offer bulk or event orders?

Accepted Answer

Yes! We can accommodate larger orders for offices, parties, or special occasions. Please contact us directly to discuss details.

Question 20

How should I store Better Berries?

Accepted Answer

Better Berries are best enjoyed the same day they’re received. If you need to store them, keep them refrigerated in their original box and enjoy within 24–48 hours for the freshest taste.

Question 21

Can I customize my order?

Accepted Answer

Customization is only available with our Assorted Mix & Match Box, where you can choose your favorite flavors. You can also personalize any order by adding from our list of extras (like gift notes, flowers, or surprise add-ons).

Question 22

What makes Better Berries different?

Accepted Answer

Every berry is hand-dipped, beautifully packaged, and delivered with care. We focus on freshness, thoughtful presentation, and a personal touch that makes every order feel like a gift. Whether you’re surprising someone you love or treating yourself, Better Berries turns every moment into something special.

Frequently Asked Questions